Hope LoanPort® established Homeowner Connect (www.homeownerconnect.org) to provide consumers with educational materials and housing counselor resources when seeking information on mortgage assistance. Homeowners can also begin the process of submitting a foreclosure alternative package directly to their mortgage servicer.
Looking to begin the foreclosure alternative application yourself? You can do so through Homeowner Connect, a neutral, secure site providing you the option to deal directly with your mortgage servicer and complete any documentation requests and follow-ups. This option is available for mortgages through participating mortgage servicers. You can check your servicer's participation and register a secure account with Homeowner Connect.
Hope LoanPort® (HLP) provides a web-based platform for the mortgage servicer to receive a foreclosure alternative application directly from a homeowner or their advocate. The servicer receives the electronic application after the portal applies a completeness check to the data and documents. The servicer provides transparent feedback to all documentation received and is able to directly communicate status updates and messages to the homeowner or their advocate in a real time, traceable platform. This one-channel solution eliminates lost paperwork and miscommunications. HLP's processing infrastructure allows for servicers to establish user queues, reporting, and follow-ups reflecting required turntimes for responses. HLP's servicer members are committed to helping homeowners by working with them and their authorized third party representatives to assist in the transparent, consistent processing of foreclosure alternative application.