Hope LoanPort® established Homeowner Connect (www.homeownerconnect.org) to provide consumers with educational materials and housing counselor resources when seeking information on mortgage assistance. Homeowners can also begin the process of submitting a foreclosure alternative package directly to their mortgage servicer.
Looking to begin the foreclosure alternative application yourself? You can do so through Homeowner Connect, a neutral, secure site providing you the option to deal directly with your mortgage servicer and complete any documentation requests and follow-ups. This option is available for mortgages through participating mortgage servicers. You can check your servicer's participation and register a secure account with Homeowner Connect.
Who We Are
Hope LoanPort® (HLP) is a neutral, national, and non-profit utility providing technology-based solutions that facilitate transparency, accessibility, consistency of treatment and a superior experience to consumers and their advocates in pursuit of foreclosure alternatives and affordable home loans in underserved markets. Use of HLP is free for the authorized HUD-approved nonprofit housing counselors working on behalf of the homeowner. For mortgage servicers, homeowners and their advocates, HLP is an established communication and processing platform dedicated to providing homeowners with a neutral assistance option. HLP is regularly updated to facilitate compliance with evolving Federal and Investor assistance programs and servicing guidelines. HLP's secured web-based portal includes real time messaging between counselors and servicers, status updates, and electronic document storage.
Who Uses Hope LoanPort®
Our web-based system is used by more than 6,000 non-profit HUD certified housing counselors at over 1,100 agencies nationwide. Registered counselors can submit foreclosure alternative applications to approximately 2,000 registered mortgage company users, providing a transparent processing platform. The following mortgage servicers are registered with HLP to review applications:
»January 27, 2014: HLP Portal Usage Increases in 2013
We saw 2013 as our most active year for helping struggling homeowners and their advocates submit foreclosure alternative applications to their mortgage servicers. Case submission for 2013 was up over 60% from 2012, reflecting the Portal's acceptance as a national public utility and transparent communication platform for the submission of case documentation, messaging between homeowners and servicers and for status updates on the processing of a case. Read the full update.
»January 21, 2014: Mods and More
When HLP began in 2009 the portal was used for processing home retention foreclosure application cases. Since this humble beginning, additional functionality and case types have been regularly added to the portal and 2013 was no exception. In 2013 HLP was leveraged for the processing of cases via the MHA Outreach and Intake Project and saw thousands of cases submitted via that program throughout 2013. Case type expansion in 2013 also facilitated the processing of Short Sale and Deed In Lieu cases via the portal. Read the full update.
»January 16, 2014:
Hope LoanPort Closes Document Collection Loophole: See the complete article from National Mortgage News here. HLP is happy to be a part of significant tech advances for homeowners seeking foreclosure alternatives, as our participating servicers have signed up with HLP to facilitate the collection of pre-populated IRS 4506-T forms, which contain homeowner information crucial to a workout. Read the full update.
»MHA Outreach and Intake Project, on April 9, 2013 The Department of Treasury's Making Home Affordable Supplemental Directive 13-01 established the MHA Outreach and Intake Project for homeowners who are potentially eligible for the Home Affordable Modification Program® (HAMP). This project leverages both the National Foreclosure Mitigation Counseling (NFMC) Program as well as the web-based technology infrastructure of Hope LoanPort®(HLP).
» Servicing Transfers, on March 22, 2013 Hope LoanPort® facilitates servicing transfers by providing a platform for all parties to continue assisting homeowners in a seamless, transparent manner throughout the transfer process. Consistent with the CFPB Bulletin 2013-01: Mortgage Servicing Transfers, issued February 11, 2013.